Public Works Committee approves Comprehensive Key Performance Indicators (KPI) Framework – Road and Sidewalks 12-0

Public Works Committee voted 12 to 0, with 2 absent on Comprehensive Key Performance Indicators (KPI) Framework – Road and Sidewalks at its Monday, August 31, 2026 meeting. The motion carried.

The motion, as recorded in the minutes:

replacement value of $5.9B and received an overall condition index of fair in the 2025 Proposed Levels of Service Asset Management Plan; and WHEREAS, the 2026 City of Hamilton budget engagements reported that residents prioritized affordability, infrastructure renewal, community safety, and essential public services. THEREFORE, BE IT RESOLVED: (a) That City staff be directed to report back in Q1 2027 to the Public Works Committee on the feasibility of providing the public with a framework that would allow for the tracking and measuring of City of Hamilton road and sidewalk works; (b) That the report back on a comprehensive framework consider the inclusion of the following measures: (i) Repair times; (ii) Budget to actual costs for capital road works; (iii) Infrastructure quality; (iv) Work order completion rates per annum; (v) Cost per work order; (vi) Average repair response time; (viii) Schedule adherence; (viii) Average procurement to tender timeline; (ix) Planned versus reactive emergency maintenance ratio; (x) Resident complaint rates by volume, category and location; (xi) Open work order status; (xii) The percentage of vehicle and equipment fleet that is operational and available for deployment per day and average per annum; (xiii) Resident satisfaction score; and (c) That staff be directed to report back on the feasibility of establishing a comprehensive benchmarking report to allow for an evaluation of City transportation services with comparable municipal jurisdictions.

Every figure above comes from the official minutes and the recorded vote they contain. The roll call shows how each member voted.