Open For Business Sub-Committee approves Opening a Business in Hamilton Comparison (Outstanding Business Item) 3-0

Report PED26177, titled Opening a Business in Hamilton Comparison (Outstanding Business Item), was before council. It was recommended to be received, respecting exploration of factors and features within municipal jurisdiction that influence the cost and time of opening a business in Hamilton.

The motion, as recorded in the minutes:

Opening a Business in Hamilton Comparison (Outstanding Business Item) (City Wide) (i) (Cassar/M. Wilson) That Report PED26177, dated September 10, 2026, respecting Opening a Business in Hamilton Comparison (Outstanding Business Item) (City Wide), be received. CARRIED (ii) (Hwang/Cassar) (a) That staff from the Planning and Economic Development (PED) department be directed to review and update the timelines and progress of the implementation action plans identified in Reports PED25160(a) (Appendix A) and PED25254; (b) That staff prioritize delivering on core accountability and service delivery initiatives, specifically including: (i) Establishing updated target dates for key quick wins, co- design projects, and technology integrations (online services portal); (ii) Developing a public-facing dashboard tracking key performance indicators (KPIs) related to development applications and licensing processing timelines; (iii) Establishing a formalized, quantitative customer feedback mechanism to regularly measure business customer satisfaction; and (c) That staff be directed to report back to the Open for Business Sub-Committee by the end of Q2 2027 with a progress report detailing status updates, completed action items, customer feedback baseline data, and the measurable impact these initiatives have had on improving Hamilton’s business climate and reputation for customer service delivered by the corporation.

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