# General Issues Committee approves Opening a Business in Hamilton Comparison (Outstanding Business Item) 11-0

The motion carried 11 to 0, with 4 absent at the Monday, September 28, 2026 meeting.

Published: 2026-08-07T06:20:29.222Z
Edition: hamilton
Canonical: https://localwire.ca/hamilton/2026-09-28-general-issues-committee-approves-opening-a-business-in-hamilton-compari/
Publisher: Local Wire

## Record

Meeting: General Issues Committee
Date: Monday, September 28, 2026
Item: Amendment
Result: Carried 11-0

## Report

General Issues Committee voted 11 to 0, with 4 absent on Opening a Business in Hamilton Comparison (Outstanding Business Item) at its Monday, September 28, 2026 meeting. The motion carried.

The motion, as recorded in the minutes:

```
Opening a Business in Hamilton Comparison (Outstanding Business Item) (City Wide) (ii) (b) That staff prioritize delivering on core accountability and service delivery initiatives, specifically including: (i) Establishing updated target dates for key quick wins, codesign projects, and technology integrations (online services portal); (ii) Developing a public-facing dashboard tracking key performance indicators (KPIs) related to development applications and municipal business licensing processing timelines including benchmarking against other municipalities where data is available; (iii) Establishing a formalized, quantitative customer feedback mechanism to regularly measure business customer satisfaction; and
```

Every figure above comes from the [official minutes](https://pub-hamilton.escribemeetings.com/FileStream.ashx?DocumentId=510605) and the recorded vote they contain. The roll call shows how each member voted.

## Sources

[1] Amended by Council on October 7, 2026 - GIC Minutes 26-013 - September 28, 2026: General Issues Committee, Monday, September 28, 2026 — https://pub-hamilton.escribemeetings.com/FileStream.ashx?DocumentId=510605
[2] General Issues Committee, Monday, September 28, 2026 (City of Hamilton eSCRIBE meeting record) — https://pub-hamilton.escribemeetings.com/Meeting.aspx?Id=e84cbce7-c79c-4cb3-a5cb-1fe7bb344664&lang=English