General Issues Committee approves Opening a Business in Hamilton Comparison (Outstanding Business Item) 11-0

General Issues Committee voted 11 to 0, with 4 absent on Opening a Business in Hamilton Comparison (Outstanding Business Item) at its Monday, September 28, 2026 meeting. The motion carried.

The motion, as recorded in the minutes:

Opening a Business in Hamilton Comparison (Outstanding Business Item) (City Wide) (ii) (b) That staff prioritize delivering on core accountability and service delivery initiatives, specifically including: (i) Establishing updated target dates for key quick wins, codesign projects, and technology integrations (online services portal); (ii) Developing a public-facing dashboard tracking key performance indicators (KPIs) related to development applications and municipal business licensing processing timelines including benchmarking against other municipalities where data is available; (iii) Establishing a formalized, quantitative customer feedback mechanism to regularly measure business customer satisfaction; and

Every figure above comes from the official minutes and the recorded vote they contain. The roll call shows how each member voted.